Welcome to wecolormasks.com, we are a formal trading company and manufacturer of masks. You have the right to request a return, even free replacement, or direct refund within 30 days after receiving the goods.
Applicable for free replacement: After receiving the goods, if the inner packaging is opened, or there is no certificate of conformity, or the mask has a strong smell, We’ll ship the new one to you without any fee.
Applicable for a direct refund: After receiving the goods, the packaging is damaged and the product is crushed, we’ll refund to you directly. The full amount you paid.
Applicable for free return: After receiving the goods, the first use is ok. Non-man-made damage occurs within 45 days, such as the mask string is fragile.
Other conditions of return, buyers need to bear the freight themselves.
Note: It is very important to check the goods as soon as possible after receiving the goods, take photos or video record the product problems, and then contact us.
Easy to Return
- Contact Us: shop@wecolormasks.com
- Pack it as you received it and send it back to us at the following address (see Return Information)
- Send us the return tracking number
- When we receive the return, we will arrange a refund immediately
Return Information
Contact：Wilson
Email: shop@wecolormasks.com
Phone: +86 (0755) 28684045
Add: 6th Floor, Building 31, Yangmei Road, Bantian Street, Longgang District, Shenzhen, China
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method with 2 business days.
Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.